SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

Delivery charges depend on your order value and destination. For most orders, a standard delivery fee applies, and free or reduced delivery may be offered on orders that meet a minimum cart value or promotional threshold. Exact amounts and any weight or distance limits are shown at checkout before you pay, so there are no surprises.

How long will delivery take?

Delivery time depends on your location and the courier service. Typical delivery windows are a few working days after your order is shipped. Exact timing is shown on your order confirmation and tracking page. During busy periods or special promotions, delivery can take a bit longer, and you’ll be notified if any delays occur.

What exactly happens after ordering?
  • Order confirmation: You receive an order confirmation on screen and usually via email or SMS, summarizing your items, total amount, and delivery details.
  • Processing: Your order is reviewed, items are picked and packed, and payment is confirmed.
  • Shipment: Once dispatched, you get a shipping confirmation with tracking information.
  • Delivery: Courier delivers to your address within the expected delivery window.
    If anything changes—like item availability or delivery schedule—you’ll be notified promptly so you know the status of your order.
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Do I receive an invoice for my order?

Yes. A detailed invoice or receipt is provided for every order, usually sent by email or available for download from your account. It lists items purchased, prices, delivery charges, taxes if any, and the total amount paid. This serves as your official proof of purchase.

PAYMENT INFORMATION

When the order payment is taken of my bank account?

Payment is taken at the time you confirm and place your order. If you’re paying by card or online transfer, the amount is charged once the order is successfully submitted. For cash-on-delivery or other offline payment methods, payment is collected when the package arrives or as per the specific payment option you selected during checkout.

What is wishlist?

A wishlist is your personal list of items you’d like to save for later. You can add products to the wishlist to keep track of them without buying immediately—handy for when you’re comparing items, waiting for a sale, or planning future purchases. You can view, edit, or move items from the wishlist to your cart anytime.

What should I do if I receive a damaged or wrong product?

If your order arrives damaged, defective, or not what you ordered:

  1. Take photos of the package and the item right away.

  2. Contact our customer support through the provided phone, WhatsApp, or email channels listed on the site.

  3. Provide your order number, photos, and a brief description of the issue.

We’ll guide you on the next steps, which typically include returning or exchanging the item, or issuing a refund, depending on the situation and availability.

Can I change or cancel my order?

Changes or cancellations are usually possible before the order is processed or shipped. If you need to update delivery details, items, or cancel altogether, contact us as soon as possible. Once the order is already in transit, changes may not be possible, but we’ll advise you on the best option—such as returning the order after delivery—according to our policy.

What is ``package tracking`` in my orders?

Package tracking lets you follow your order’s journey from dispatch to delivery. After your order ships, you receive a tracking number or link. Use it to see the current status, transit updates, and estimated delivery time. It’s the easiest way to know exactly where your package is without having to call—especially useful for nationwide deliveries.