1. Overview

At AtwarBazaar.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or replacement according to the policy outlined below.
Please read carefully to understand your rights and obligations regarding product returns and refunds.

2. Eligibility for Returns

You can request a return if:

  • The item you received is defective, damaged, or not as described.
  • The item is unused, in its original packaging, and includes all original accessories, manuals, and tags.
  • You notify us within 7 days of receiving the product.

Non-returnable items include:

  • Opened or used products (unless defective).
  • Products with physical damage caused by customer misuse or improper installation.
  • Items purchased during clearance or promotional sales (unless defective).
  • Solar panels, inverters, batteries, or electrical appliances once installed.
  • CCTV/security equipment after activation or installation.

3. Return Process

To initiate a return:

  1. Contact our Customer Support team at [contact@atwarbazaar.com] within 7 days of delivery.
  2. Provide your order number, reason for return, and photos or videos of the product (if defective or damaged).
  3. Our support team will review your request and guide you through the return process.
  4. Once approved, ship the product back to the address provided by our team.
  5. The product will be inspected upon arrival. If it meets our return conditions, a replacement or refund will be issued.

4. Refund Method

Once your return is approved:

  • Refunds will be processed to your original payment method (bank transfer, card, Easypaisa, JazzCash, etc.).
  • Refunds are usually completed within 7–14 business days after we receive and inspect the returned item.
  • Shipping or handling charges are non-refundable, unless the return is due to a defective or wrong item sent by us.

5. Order Cancellations

  • Orders can be canceled before dispatch without any charge.
  • Once your order has been shipped, it cannot be canceled.
  • If you refuse delivery of a shipped order, the return shipping cost may be deducted from your refund.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  • Report the issue to us within 48 hours of delivery.
  • Provide clear photos/videos as proof.
  • We will arrange a replacement or refund at no additional cost to you.

7. Exchange Policy

We offer exchanges for eligible items if the product size, model, or variant is incorrect (subject to availability).
The customer will bear the return shipping cost unless the product received was wrong or defective.

8. Contact Us

For any return or refund inquiries, please contact us at:
📧 Email: [contact@atwarbazaar.com]
📞 Phone/WhatsApp: [https://wa.me/923154916489]
🏢 Address:

Our support team is available Monday to Friday, 10:00 AM – 6:00 PM to assist you.